Call Us Any Time: 888-832-0011
GENERAL QUESTIONS ASKED BY OUR CLIENTS / FAQ & TERMS
Will I be Charged for waiting time?
Our operators checks the flight arrival status & all customers are privileged to 30 minute of free/grace waiting time at the Airport. A $30/hour will be charged after the initial free waiting time.
How do I find my driver? ( Inside Pickup)
Your driver will be holding a sign containing your name, which will make it easier for you to locate. The "meet and greet" is a great way to be welcomed by our company. Also, by any chance, if your are unable to locate your driver, you can always call our base 24/7 and we can locate the driver. All drivers are provided with cell phone.
What is your Cancellation Policy?All Airports Pick-up/Drop-Off cancellations should be done 8 Hours Prior to the pick-up time.
All Cancellations which does not meet our Cancellations Policy will be Charged Full Price.
Note : Email and Phone Cancellation 8 hours before the Reservation Time.
Cancellations by phone only weekdays between 10am-8pm
Cancellations by phone only weekdays between 10am-8pm
What if I am unable to arrive in time for a reservation "No Show"?
ALL no shows will be charged full rate. To avoid being charged, you must call us at (888-832-0011) to cancel or update your trip.
Is your Service Guaranteed?
After you have received your "Confirmation Number", your car is guaranteed to arrive for you. After our operator takes a reservation, you are guaranteed to have a vehicle at the pick up location on time.
